Store Policy

The V.ANA brand attaches great importance to the processing, confidentiality and security of your personal data. We are committed to offering you a personalized service while respecting your privacy and personal choice.

 

The purpose of this privacy policy (hereinafter referred to as the "Statement") is to inform you in a clear, simple and complete manner about the processing of personal data that you provide us with the contacts you may have with us (for example, customer support, V.ANA , social networks, digital applications, events), their possible transfer to third parties, as well as your rights and options that you have to manage your information, protect your privacy, in accordance with applicable law.

"Personal data" means any information that identifies you directly (for example, your name) or indirectly (for example, using a unique customer number).

The personal data we collect depends on the point of contact through which you interact with us, as well as the purposes of that interaction, as described in this Statement, and is also limited to those that are relevant and appropriate for that interaction. Visitors to the vana.com website who view our products, information and offers can do so without logging in. The same applies to social media browsing. Unless you choose to interact with us through these contact points, for example:

• by creating an account and connecting to it

• by making a purchase on our website

• by writing to us via customer feedback forms.

First, for customers and others who sign up for programs or services, we need to collect certain relevant information from you. The information we collect is related to a specific transaction and also in the context of our business relationship with you. For example, if you make a purchase on vana.com, we must collect information to process (and, if necessary, fulfill and ship) your order, ensure it is tracked and billed, in order to be able to respond to any post-sales inquiries that we may have you arise. For customers and others who subscribe to our programs or services, we generally collect your contact information, contact preferences, and information that enables us to make recommendations to you about our products or services that may be of interest to you. We may centralize information about our customers to organize it in one place, as this helps us manage our relationship with you and your choices and preferences. Finally, if you subscribe to our personalized newsletter, we collect your email address.

Depending on the data you provide to us or that you share with us, personal data may include information relating to:

• Your identity and contact details: last name, first name, postal address, e-mail address, telephone number

• History of your purchases (in store or online, including your orders, tracking and invoices, amount and type of purchase).

• Your inquiries through our customer service or our public relations team

• Your size and style preferences.

• Your date of birth in order to benefit from birthday offers eligible for your program (for example, under your loyalty program).

• The information you provided relates to possible adverse effects that you might report to us (V.ANA only)

• Your publications and mentions of our products in social networks

With regard to your purchases, payments are processed through a secure payment platform, complemented by controls, including encryption of contact details, to ensure the safety of purchases made and fight against fraud. Therefore, your bank details are not available on the V.ANA servers.

 

We invite you to ensure that your details are updated regularly, either by changing them directly on our websites or by notifying us in writing of any changes by referring to the dedicated "Contact" section.

We make sure to identify the personal data necessary for the purpose for which it is collected by marking it with an asterisk like this "(*)" on each form of personal data collection. If you do not complete these required fields, we may not be able to respond to your inquiries and/or provide you with the requested services. Other information is optional and allows us to get to know you better and improve our communications and services to you. Although not mandatory, we encourage you to complete them so that you can get the most out of our interaction with you.

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During the purchase process, you will be able to choose between 1) logging into your existing V.ANA account, 2) creating a new account, or 3) paying as a guest (also known as a guest checkout). So this last shopping experience is summarized as follows.

 

Paying for purchases as a Guest means the ability for any buyer or potential buyer of V.ANA to make a purchase in our online store without logging into an account. Your information is collected for the payment and delivery of goods or for V.ANA to comply with applicable laws. Your information may also be used by V.ANA for analytics and communication purposes through its preferred channel (for example, to send a general email newsletter regarding news to which you have the right to object).

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We provide the legal basis for processing your data in accordance with the relevant purpose(s), which may be, depending on the context in which it is collected:

• Your explicit consent: for example, for the purposes of managing our personalized commercial offers.

• Performance of a contract, for example, for your access to your customer account, your subscription to our loyalty program, processing and tracking your orders ...

• A legal obligation for processing is required by law, such as retaining invoices to prevent fraud.

• Our legitimate interest: for example, to improve our products and services, to protect ourselves, to protect our tools, or to improve our customer knowledge through the tools of our third party partners, and in particular to:

- to define a personalized profile of our customers based on their interests and offer them relevant offers from our brand on other websites;

- identify audiences that are similar to our target audience (to deliver our offerings to an audience of people who are similar to our customer profiles).

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Please note that the V.ANA brand is an independent organization and has its own client database. If you are a V.ANA customer and your data is deleted, either due to your request to delete or as part of our obligation to delete the data after a certain retention period, our e-commerce site may recognize you when you create a new account. If, for example, you wish to delete your data, you must contact V.ANA. (see contact information in the "Contact" section)

 

We store your personal data only for the time necessary for the purpose pursued. Generally, your personal data is stored in our database as shown below:

 

For V.ANA brand:

 

• Data subject : any customer (having a customer profile or any guest)

Duration : 10 years from date of last purchase.

 

• Data subject : prospectus

Duration : 3 years from date of data collection

Specificity: This period will be extended each time you interact with the V.ANA brand (for example, participate in an event) or when you agree to continue the interaction at the end of this period.

 

• Data subject : customer service (i.e. requests for help, complaints or information)

Duration : the duration of the request processing, or a maximum of 30 days.

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When we no longer need to use your personal data, it is deleted from our systems and our registries or made anonymous so that it can no longer be identified, provided that it is retained for archival purposes. to manage claims and litigation, and to comply with our legal and/or regulatory obligations and/or to respond to requests from authorities authorized to make a request.

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Your data is for V.ANA brand services related to your requests. We ensure that only duly authorized persons can access your personal data when necessary for the aforementioned purposes.

 

We do not share your data with third parties for commercial purposes.

 

We are required to share your information only when necessary and, if possible, in a form that does not allow direct identification.
For example, we entrust certain services to third parties responsible for delivering the product to you, payment service providers and fraud-free transactions, third parties who help us organize our events, third parties who provide information technology, digital communications and communications services. with the public. agencies, third parties who assist us in customer service, third parties who assist us in quality research on our products, programs or services.

• Our trusted third party partners help us manage your orders. In particular, we entrust certain services to third parties responsible for delivering the product to you, payment service providers and vendors who ensure the security of transactions to combat fraud.

Some key examples are listed below:

- Orders and deliveries by postal services (delivery), order and inventory management and any other service provider in control

  - Ecommerce management (website host), ecommerce solution, customer profile management and any other service provider in managing your ecommerce shopping experience.

- Payments and transaction security PayPal (payment service provider).

 

Please note that these partners may act as data controllers; in this case, they have their own privacy policy. We will illustrate some examples in the list below:

 

• Third parties who want to know about your interests in order to build a lookalike audience and target potential customers that match your profile. In the context of this particular processing, these partners may re-use the personal data provided to them to perform offline and separate targeting for commercial purposes for which they are responsible and liable for their legal and regulatory obligations.

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Automated decision-making

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If you are a resident of the European Economic Area, you have the right to object to the processing of personal data based solely on automated decision-making (including profiling) where such decision-making produces legal effects on you or otherwise significantly affects you.

​We do not implement fully automated decision-making that has a legal or other significant effect on you using customer data.

Our Shopify processing program uses limited automated decision-making to prevent fraud that does not have a legal or other significant effect on you.

Services that contain elements of automated decision-making include:

-Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist is kept for a few hours.

-Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist is kept for a few days.

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Your Rights

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General Data Protection Regulation (GDPR)

You have the right to access the personal data we hold about you, to transfer it to a new service and to request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, you should contact us using the contact information provided above.

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Cookies

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A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies improve your browsing experience by allowing websites to remember your actions and preferences (such as login details and region expiry). This means that you do not have to re-enter this information every time you return to the website or move from one page to another.

 

Cookies also provide information about how people use the website, such as whether it is their first visit or whether they are a frequent user of the service.

We use these cookies to optimize your experience using our website and provide our services.
[Be sure to check this list against the current list of cookies on the Shopify storefront:
https://www/shopify/com/legal/cookies ].