FAQ

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT V.ANA WITHOUT CREATING AN ACCOUNT. HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS: • TRACK YOUR ORDERS AND REVIEW PAST PURCHASES • ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST • PREVIEW OUR NEW COLLECTIONS • SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME
WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE SHIP WORLDWIDE, EXCEPT RUSSIA AND BELARUS. INTERNATIONAL SHIPPING IS FREE. PLEASE NOTE THAT DELIVERY WILL BE CARRIED OUT FROM UKRAINE. IMPORT DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE AT CHECKOUT. WE ARE NOT RESPONSIBLE FOR ANY LOCAL TAXES THAT MUST BE PAID UNDER THE LAW OF THE COUNTRY OF DESTINATION. PLEASE CONTACT YOUR COUNTRY CUSTOMS OFFICE TO DETERMINE THESE COSTS.
WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.