Terms & Conditions
Welcome to www.v-i-ana.com. Please read these Terms & Conditions carefully before using our Website or purchasing our products. By accessing or using this Website, you agree to these Terms. If you do not agree, please refrain from using the Website.
1. General
1.1. These Terms govern your use of the Website and all products and services offered by V.ANA.
1.2. V.ANA reserves the right to update or modify these Terms at any time without prior notice. Updates become effective once published on the Website.
2. Products & Orders
2.1. All V.ANA pieces are designer items produced in limited quantities.
2.2. Product colors and details may slightly vary from images due to screen settings.
2.3. By placing an order, you confirm that all information provided is accurate and complete.
2.4. We reserve the right to refuse or cancel any order for security reasons, product unavailability, or policy violations.
3. Pricing & Payment
3.1. Prices are displayed in USD unless otherwise specified.
3.2. Payments are processed securely via PayPal.
3.3. Customers are responsible for any applicable customs duties, taxes, or fees required by their country of residence.
4. Shipping
4.1. We ship worldwide via DHL Express, FedEx, UPS, EMS, and other trusted couriers.
4.2. We do not ship to Russia or Belarus.
4.3. Complimentary worldwide shipping is offered on all orders.
5. Returns & Exchanges
5.1. Returns and exchanges are accepted within 14 days of delivery if items are unused, in original condition, and include all tags and packaging.
5.2. Return shipping costs are the responsibility of the customer unless the product is defective or sent in error.
5.3. Refunds are issued within 7–14 business days upon receipt of returned items.
6. Intellectual Property
6.1. All content on this Website, including images, texts, designs, and logos, is the property of V.ANA and is protected by intellectual property laws.
6.2. Reproduction, distribution, or use of any content without written permission is strictly prohibited. ---
7. Privacy
7.1. By using this Website, you consent to the collection and use of your data in accordance with our Privacy Policy.
7.2. V.ANA respects your privacy and will never share your personal data with third parties, except as required by law.
8. Limitation of Liability
8.1. V.ANA is not liable for delivery delays due to customs procedures, courier operations, or force majeure circumstances.
8.2. The Website may contain third-party links; we are not responsible for their content.
9. Governing Law
9.1. These Terms are governed by the laws of Ukraine and applicable international laws.
9.2. Any disputes will be resolved through negotiation or in accordance with legal procedures.